Privacy policy

At Oneself, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how your data is collected, used, and shared when you visit or make a purchase from our website. By accessing or using our services, you agree to the practices described below.

1. Information We Collect When you interact with our website, we may collect the following types of information:

a. Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely; we do not store your complete card information)
  • Aadhar number or other government-issued identification details (if required for specific services or legal compliance, with your explicit consent)

b. Device & Technical Data

  • IP address
  • Browser type, device details, and operating system
  • Pages visited, referring website, and time spent on the site

c. Account & Marketing Data

  • Login credentials (if an account is created)
  • Purchase history
  • Communication preferences
  • Marketing engagement (emails, SMS, ads)

2. How We Use Your Information Your information is used solely to support and improve your shopping experience:

  • To process, fulfill, and deliver orders
  • To communicate updates related to orders, shipping, or returns
  • To respond to customer service inquiries
  • To send promotional offers and newsletters (with your consent)
  • To improve website performance, user experience, and product offerings
  • To prevent fraud and ensure compliance with applicable Indian laws and regulations

3. Legal Basis for Processing (Indian Jurisdiction) We process your personal data under the following legal bases, in accordance with applicable Indian laws, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the proposed Digital Personal Data Protection Act:

  • Your consent: Where you have given explicit consent for specific processing purposes.
  • To perform a contract with you: This includes processing necessary to fulfill an order, provide services, or engage in pre-contractual steps.
  • To comply with legal obligations: Such as tax, accounting, or regulatory requirements in India.
  • For legitimate business interests: Where such interests are not overridden by your fundamental rights and freedoms relating to privacy. These interests include improving our services, preventing fraud, and ensuring the security of our website.

4. Data Storage and Security Our online store is hosted on Shopify Inc., a leading e-commerce platform that provides secure data storage, encrypted payment processing, and order management.

  • Data is stored on secure servers protected by firewalls and industry-standard encryption protocols.
  • Payment details are processed via secure, PCI-compliant gateways. We do not store your complete card information.
  • We implement reasonable security practices and procedures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

You can read more about how Shopify handles your personal information here: 👉https://www.shopify.com/legal/privacy

5. Sharing Your Information We do not sell your personal information. We only share data with third parties when necessary for business operations or legal compliance:

  • Payment processors and shipping partners to complete your orders
  • Marketing platforms and analytics tools to improve your experience
  • Legal authorities if required by applicable Indian law, court order, or to enforce our terms
  • Service providers assisting us in operating our business (e.g., customer support, IT services), who are contractually bound to protect your data.

All third parties are contractually required to maintain confidentiality and handle your data securely, in line with Indian data protection standards.

6. Cookies and Tracking Technologies Our site uses cookies and similar technologies to:

  • Remember your shopping preferences
  • Track website usage and improve performance
  • Deliver relevant advertising

You can manage or disable cookies via your browser settings. However, disabling cookies may affect your ability to use some features of our website.

7. Your Rights As per applicable Indian laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate information.
  • Request the deletion of your data (subject to retention obligations under Indian law).
  • Object to or restrict certain types of data processing.
  • Withdraw consent for marketing communications.
  • Grievance Redressal: You have the right to address any grievances regarding the processing of your personal data.

To exercise any of these rights, or for any queries regarding your data, contact our Grievance Officer at: 📩 support@oneselfindia.com

8. Marketing Communications With your permission, we may send promotional emails or SMS messages. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any email
  • Replying “STOP” to SMS
  • Contacting us directly at support@oneselfindia.com

We respect your preferences and ensure all marketing complies with applicable Indian laws, including the Telecom Regulatory Authority of India (TRAI) regulations for unsolicited commercial communication.

9. Data Retention We retain your personal data only as long as necessary for the purposes described in this policy or to comply with legal obligations (such as tax, accounting, or consumer protection laws in India). When no longer required, your data is securely deleted.

10. Third-Party Links Our website may include links to external websites or services (such as social media platforms). We are not responsible for the content, security, or privacy practices of those third-party sites. Please review their privacy policies before submitting any personal information.

11. Protection of Minors Our website is not intended for children under the age of 18, in alignment with Indian legal provisions regarding the age of majority and contractual capacity. We do not knowingly collect or solicit personal data from minors. If you believe a child has provided us with personal information, please contact us immediately for removal.

12. Changes to This Policy We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements under Indian law. Updates will be posted on this page with a revised "Effective Date."

13. Contact Us

If you have any questions, concerns, or requests related to your personal information or this policy, please contact us:

📧 Email: support@oneselfindia.com
📞 Phone: +91 8882959017
📍 Mailing Address: C-120, Dabua cly, NIT, Faridabad, Haryana - 121001

Thank you for choosing Oneself. We’re honored to be part of your fitness journey and are fully committed to protecting your privacy every step of the way.